I'm using Odoo v18 Enterprise My process: Create PO Receive in WH/Input Transfer from WH/Input to WH/Quality Control I've set a quality control checkpoint at WH/Stock. So, in my next transfer from WH/Quality Control to WH/Stock, the quality checks appear. Here, I can fail some quantity. The transfer from WH/Quality Control is to two locations - for the quantity that passes checks, the transfer is to WH/Stock, and for the quantity that fails, the transfer is to WH/Stock/Purchase Quality Check Fai

Hi, Please refer to the link: 1. https://www.cybrosys.com/blog/how-to-manage-sales-return-and-product-exchange-in-odoo-18#:~:text=Returns%20and%20exchanges%20may%20be,%2C%20Company%2C%20Total%20and%20Status [1] . 2. https://www.youtube.com/watch?v=GfK_KLGNjOE [2] 3. https://www.youtube.com/watch?v=UhTrliMNP3Q [3] Hope it helps. [1] https://www.cybrosys.com/blog/how-to-manage-sales-return-and-product-exchange-in-odoo-18#:~:text=Returns%20and%20exchanges%20may%20be,%2C%20Company%2C%20Total%20an

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Purchase - return for exchange/simply return/generate MO

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Gaurav Hirlekar

I'm using Odoo v18 Enterprise

My process:

Create PO
Receive in WH/Input
Transfer from WH/Input to WH/Quality Control
I've set a quality control checkpoint at WH/Stock. So, in my next transfer from WH/Quality Control to WH/Stock, the quality checks appear. Here, I can fail some quantity.
The transfer from WH/Quality Control is to two locations - for the quantity that passes checks, the transfer is to WH/Stock, and for the quantity that fails, the transfer is to WH/Stock/Purchase Quality Check Failed.
For the items in WH/Stock/Purchase Quality Check Failed, I have 3 cases. I'm not sure how to implement these:
- Return the item to the vendor & close the PO (short close, I'll pay for what I've received in good quality)
- Return the item to the vendor for an exchange. I need a replacement for the product that failed quality checks.
- I don't want to return the product - I'll take some corrective steps using a Manufacturing Order at my end. However, the vendor will not be entirely paid - there will be some deduction from initial cost for quality check failure.

Joe

Hello,

I performed a similar test using Odoo 18.4a1 (CE) with the warehouse configuration set to "Receive, Quality Control, then Store (3 steps)".

Here are the steps I followed and the stock results:

1. Create a Purchase Order (PO) to acquire 20 items.

2. Receive the 20 items into WH/Input.

3. Found 3 items damaged and requested a replacement.

4. Opened the initial Receipts and performed a "Return for Exchange" for the 3 damaged items.

5. A Delivery Order was generated. Stock now displayed: On Hand = 20, Reserved = 3, Available = 17.

6. Validated the Delivery Order. Stock updated to: On Hand = 17, Reserved = 0, Available = 17.

7. The vendor sent back the 3 replacement items.

8. Validated the receipt of the 3 replacement items into WH/Input. Stock updated to: On Hand = 17, Reserved = 3, Available = 14. (3 items have disappeared from the "Available")

9. Checked the Quality Control order. It shows:

Line 1 (Original PO): Demand = 20, Qty = 14

Line 2 (Vendor replacement goods): Demand = 3, Qty = 3

10. Confirmed that the Moves History correctly lists the initial receipt of 20, the return of 3, and the receipt of 3 replacement items.

Question:

Why did 3 items disappear from the "Available" quantity when I received the return items from the vendor? Is this a potential bug, or am I missing a crucial step in the process?

Any help is greatly appreciated. Thank you.

Cybrosys Techno Solutions Pvt.Ltd

Hi,

Please refer to the link:

1. https://www.cybrosys.com/blog/how-to-manage-sales-return-and-product-exchange-in-odoo-18#:~:text=Returns%20and%20exchanges%20may%20be,%2C%20Company%2C%20Total%20and%20Status.

2. https://www.youtube.com/watch?v=GfK_KLGNjOE

3. https://www.youtube.com/watch?v=UhTrliMNP3Q

Hope it helps.

Joe

Hello,

I performed a similar test using Odoo 18.4a1 (Community Edition) with the warehouse configuration set to "Receive, Quality Control, then Store (3 steps)".

Here are the steps I followed and the stock results:

1. Create a Purchase Order (PO) to acquire 20 items.
2. Receive the 20 items into WH/Input.
3. Found 3 items damaged and requested a replacement.
4. Opened the initial Receipts and performed a "Return for Exchange" for the 3 damaged items.
5. A Delivery Order was generated. Stock now displayed: On Hand = 20, Reserved = 3, Available = 17.
6. Validated the Delivery Order. Stock updated to: On Hand = 17, Reserved = 0, Available = 17.
7. The vendor sent back the 3 replacement items.
8. Validated the receipt of the 3 replacement items into WH/Input. Stock updated to: On Hand = 17, Reserved = 3, Available = 14. (3 items have disappeared from the "Available")
9. Checked the Quality Control order. It shows:

Line 1 (Original PO): Demand = 20, Qty = 14
Line 2 (Vendor replacement goods): Demand = 3, Qty = 3

10. Confirmed that the Moves History correctly lists the initial receipt of 20, the return of 3, and the receipt of 3 replacement items.

Question:

Why did 3 items seemingly disappear from the "Available" quantity when I received the return items from the vendor? Is this a potential bug, or am I missing a crucial step in the process?

Any help is greatly appreciated. Thank you.

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