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How to configure Helpdesk Teams | Odoo 17

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There are many options and features for configuring helpdesk teams, what are the basics and how can I decide what to configure?

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Every team can have different configurations and different access depending on their specific tasks and responsibilities:

Invited Internal Users: this is the most private visibility configuration and it depends on the followers of specific tickets on that team.
All Internal Users: any user of the type internal user can see this team and its tickets.
Invited Portal Users and all Internal Users: any user of the type internal user and portal users that are following specific tickets.

Followers: if you need certain users to get notifications for all of the team’s tickets, you can add them here.
Automatic Assignment: set the rules of how you would like your tickets to be assigned automatically.
Channels: you can receive tickets in your team via multiple channels -in addition to creating them manually- :

Help Center: you can create information hubs that help your customers by providing FAQs, Courses, Article, etc…:

Track & Bill Time: if you require your team to track their time and possibly bill it then you can configure this setting from here.
Performance: this allows you to manage the performance of the team based on set conditions like:

Self Service: for configuring how you would like to close your tickets.
After-Sales: this is the core configuration that specifies what type of activities will a specific team be allowed to perform, like:

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