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Geoff Petkus

I am an official Odoo partner familiar with developer mode capabilities.

When sharing an Odoo Sign document (Enterprise v14) with a contact and requesting their signature, there is an email that gets automatically sent. (screenshot) I would like to edit the template because the logo is not showing and I would like to change the branding and text. I look in the expected Templates section and cannot find this template.

This is a multi-company instance but I have access to all companies.

This email looks very unprofessional and I don't think the client will want to use Sign until we can improve it.

Thanks,

Geoff


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Geoff Petkus
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Through my Odoo account manager I was able to get some more information. Below is the summary I submitted to the Support team and thought I'd post here too in case it helps others...

I was able to find the Views that control this email:

  • header and footer via: mail_notification_light
    body via: sign_template_mail_request

  • This unblocked me enough to achieve my goals by creating inherited views to change the email. However I think it should be on the roadmap to implement this email using the same Template approach that most of the other emails use. This way less technical users can manage the template content and formatting.


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OROBOTIX INC

Hello, I would like to know if you can help me a little, where can I find those options?
The exact same thing is happening to me.

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Raimondo Perna
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Ciao Geoff, ho un account free con l'app Firma quindi non posso fare questa modifica?

Sono nuovo su Odoo e lo voglio testare per attivare le app per la mia azienda.

Grazie mille

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Raimondo Perna

Risolto, grazie mille.

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OROBOTIX INC
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Thank you!



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