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Toure Kadidiatou

Hello,


I am using Odoo version 18.


I am in a freight company. I want my customers to be regularly informed of the progress of their packages.


In the project application, I have created several steps (new/in progress/completed).


I want my agents to regularly fill out a package tracking sheet that includes the following information:


Date

Description

Comment


All this information must be sent by email to the customer.


My question is:


Should I create a new data model?

How can I automatically send an email to my customer depending on the stage of the project?


Thank you in advance

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Toure Kadidiatou
Autor Best Answer

Thank you for your feedback.


How can I create a table related to the project in order to track the package?


Thank you

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Jaideep

The below reply was to the question on automatic email when a task is moved to a stage.
Am not sure I understand what you mean by creating a table.

Could you elaborate what you are trying to achieve

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Jaideep
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