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ODOO_Aspirant

Upon receiving call from customer - Help desk agent is creating ticket and assign to help desk related team.


After  ticket is completed, as per our process - need customer approval with their  feed back rank like - " Service is =>> ok - Good- better-excellent -Exceeding expectation " by Online


How to send to ticket details to customer and get customer response



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Ray Carnes (ray)
Best Answer

Set the relevant options on the Helpdesk Team, via the Configuration Menu:

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Dhara
Best Answer

You can get customer approval on a Helpdesk ticket before closing it by using the Portal Signature or Portal Cancel/Close features. In your module:

  • The customer can sign and accept the ticket from the portal.
  • The customer can also cancel or close the ticket from the portal themselves.
  • Once the customer has signed or confirmed the ticket via the portal, you (the agent) move the ticket to the "Closed" status.
  • This gives the customer control and ensures you only close the ticket after their approval.

Any Other information, you will contact us at our Email id: odoo@devintellecs.com

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ODOO_Aspirant
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THanks for your reply. Does it required any prerequisites- Setting