Helpdesk - How to get customer approval on Ticket to close - ODOO V17 Enterprise

Question

Upon receiving call from customer - Help desk agent is creating ticket and assign to help desk related team.

After  ticket is completed, as per our process - need customer approval with their  feed back rank like - " Service is =>> ok - Good- better-excellent -Exceeding expectation " by Online

How to send to ticket details to customer and get customer response

Ray Carnes (ray) · Answer

Set the relevant options on the Helpdesk Team, via the Configuration Menu:
image [1]

[1] /web/image/86420197-f427a6ca/image.png?access_token=01a281bc-2a6f-4d8e-a852-bb84254f0815

Dhara · Answer

You can get *customer approval* on a Helpdesk ticket before closing it by using the Portal Signature or Portal Cancel/Close features. In your module:
The customer can *sign and accept the ticket* from the portal. The customer can also *cancel or close the ticket* from the portal themselves. Once the customer has signed or confirmed the ticket via the portal, you (the agent) move the ticket to the "Closed" status.  This gives the customer control and ensures you only close the ticket *after* thei

Deze vraag is gerapporteerd

Geniet je van het gesprek? Blijf niet alleen lezen, doe ook mee!