Skip to Content
This question has been flagged
odoo1818.0Odoo18.0Odoo18CommunityEdition
3 Respostes
2055 Vistes
Avatar
Pietro di Caprio

Hello, 

I had an Odoo CE installation that has been broken.
There has been no way to recover it and it was not possible to access the web page.
As it was an initial test I decided to proceed with a new installation.
Tried to set the Italian e-invoicing but got error because my VAT was already present in the EDI Proxy.
I don't remember how but I've got Odoo to establish a new connection and the invoices are correctly sent to the e-invoicing (SDI) system but it does not receive updates on the status nor the invoices that supplier are sending to us. - I believe those updates are sent to the previous installation (that is not there anymore)

Any suggestion on how to solve?


-- EDIT

Looks like the private key is not aligned with the proxy and the response can't be parsed.

How to reset/renew the connection with the proxy?

Avatar
Descartar
Pietro di Caprio
Autor

Looks like the private key is not aligned with the proxy and the response can't be parsed.

How to reset/renew the connection with the proxy?

Avatar
Ali Zeynel
Best Answer

Hi Odiware Technologies,
I have same problem  and I use Odoo 17 CE how can i Reset Connection or Renew Keys

Avatar
Descartar
Avatar
Pietro di Caprio
Autor Best Answer

==> SOLVED <==

I've been able to recover the correct private key from the backup I took before deploying the new installation and loaded it as key to use.


Would be nice to have an official solution method from Odoo tho...

Avatar
Descartar
Avatar
Odiware Technologies
Best Answer

Yes, you're on the right track. Since your previous Odoo CE instance is gone but the EDI proxy still holds a registration with your VAT and old key pair, the current installation can't fully sync (especially for status updates and incoming invoices).

✅ Here's how to reset/renew the connection properly:

  1. Regenerate the key pair in Odoo:
    • Go to Invoicing > Configuration > Electronic Invoicing > EDI Formats.
    • Open the FatturaPA (Italian e-invoicing) format.
    • Click "Reset Connection" or "Renew Keys" (wording may vary).
    • This regenerates a new public/private key pair and re-registers with the EDI Proxy using your current Odoo instance.
  2. Ensure Odoo has internet access and the correct company VAT:
    • Make sure the VAT number in Settings > Companies > Your Company is correct.
    • Odoo uses this to register with the proxy and associate with SDI.
  3. Wait for the registration to complete:
    • Check logs or status updates. Once confirmed, incoming SDI updates and supplier invoices should start coming in again.
  4. (Optional) Contact Odoo Support or your proxy provider:
    • If it's stuck (e.g., key mismatch persists), they can manually clear the old key pair or re-link your VAT to the new one.

Let me know which Odoo version you're on if you want the exact UI steps.

Avatar
Descartar
Pietro di Caprio
Autor

What looks to be a ChatGP/Gemini/whatever answer: is not aligned with the menu and the options in Odoo 18. I'd appreciate an answer that can actually be applied. I'm already subscribed to AIs :)

Related Posts Respostes Vistes Activitat
Odoo 18 CE QRIS payment
payment 18.0 CommunityEdition
Avatar
Avatar
1
d’abr. 25
1783
Adding main & sub menu to active website
website.menu 18.0 CommunityEdition
Avatar
0
de febr. 25
1729
Odoo Client Error: "sale.order.is_abandoned_cart field is undefined"
sales.order odoo18 Odoo18.0
Avatar
Avatar
1
d’oct. 24
2747
Issue with Reset Password Link in Odoo 18 Community Edition
password pos email reset resetpassword odoo18 Odoo18.0 Odoo18
Avatar
0
de març 25
2324
Error: Invalid object: unknown key 'template', 'component' is missing
owl Javascript odoo18 18.0
Avatar
1
de nov. 24
3507