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Hi,

here are two screenshots from my mail client. 

First one is what my customers see when I send them quotation/invoice

https://pasteboard.co/H2t04xa.jpg

Second one is what I see when I get reply to that document

https://pasteboard.co/H2sZH1V.jpg


In both cases logo image are not showing.  In other places like application, theme and pdf report logo is OK and showing.


How can I fix this?

Thanks,

Carlo

الصورة الرمزية
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أفضل إجابة

I had the same problem. In my case it was a proxy issue as a result of https web server configuration.

Solved it by changing the value of the "src" attribute of the "img" tag in the template to bypass the proxy by explicitly adding the port like so "http://mydomain:8069/logo.png"

الصورة الرمزية
إهمال
الكاتب

Hi, thanks for your answer but I can resolve http://192.168.10.70/logo.png and http://192.168.10.70:8069/logo.png

Yes if I type in the url in a browser there is also no problem but apparently when the system generates the email there is a problem going through the proxy. Just try changing the template and see what happens.

أفضل إجابة

Refer "forgot password template" V10
<img src="/logo.png" style="padding: 0px; margin:0px;height:auto;width:80px;" alt="logo"/>

الصورة الرمزية
إهمال
الكاتب

Tried to clear cache on dashboard but it doesent help in my situation. Thanks

Refer forgot password template, there could be path issue

الكاتب

I'm not sure what I need to do based on your answer. I tried to reset my password just to see if the logo is showing but it's not.

الكاتب

It is probably path issue but don't know where to start looking for problems?

Which files I need to check ?

الكاتب

I have this part in /odoo/odoo-server/addons/sale/data/mail_template_data.xml

<td valign="middle" align="right">

<img src="/logo.png?company=${company.id}" style="padding: 0px; margin: 0px; height: auto; width: 80px;" alt="${company.name}">

</td>

What can I do with this line ? upload logo to this folder and link it directly ?

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