Steps to fix Direct Debit Mandates -user error -

A Direct Debit Instruction is an authorisation from your customer to collect future payments.

All future payments are authorised so you can collect any amount at any time from your customer.

Your customer must be notified of each payment before it is collected. See our guide to taking payments by Direct Debit.

All payments are covered by the Direct Debit Guarantee which protects customers from payments taken in error. See the Direct Debit Guarantee.

In many cases, your customer will have a specific schedule of payments in mind, such as a fixed subscription, when they authorise a DDI to you. The notification requirements of a DDI and the Direct Debit Guarantee help protect them from any other payments taken in error or fraudulently.

Steps to set up a Direct Debit -
A Direct Debit can be set up via secure online banking, over the phone or through a paper Direct Debit Instruction form like this one. To set up a Direct Debit, you will need to provide your name, bank name, sort code and account number. A Direct Debit can take up to 10 days to be activated and you should receive a confirmation letter or email.

Regards,

Rachel Gomez