OFFICE OF THE PRIME MINISTER OF THE BAHAMAS

We are proud to highlight our esteemed client, the Office of the Prime Minister of The Bahamas, in our partner section. At BDO Digital, we have had the privilege of collaborating with OPM to implement a cutting-edge workflow that revolutionizes the way they manage citizen requests and information through Odoo's powerful suite of applications.
The OPM's challenge was to centralize and streamline their operations, particularly in managing the diverse array of requests from citizens. The solution? A comprehensive call center workflow, expertly tailored to meet the unique needs of the Prime Minister's office. With Odoo's Helpdesk app at the core, along with a suite of other Odoo applications, we have empowered OPM to take control of their operations and deliver exceptional attention to every citizen of The Bahamas.
Key Features of the Implemented Workflow:
Centralized Call Center: Odoo's Helpdesk app serves as the nerve center, efficiently handling and categorizing incoming citizen requests. This centralized system ensures that every inquiry is addressed promptly and accurately.
Comprehensive Citizen Information Management: The workflow extends beyond mere request handling; it encompasses the management of citizen information. Odoo's suite of applications enables OPM to maintain a detailed and organized database, providing a holistic view of each citizen's interaction history.
Workflow Control with Odoo Apps: In addition to the Helpdesk app, the implementation leverages various other Odoo apps to provide end-to-end control over every aspect of OPM's operations. From project management to document control, the Odoo ecosystem ensures a seamless and integrated experience.
Exceptional Attention to Citizens: With the streamlined workflow, OPM can now provide unparalleled attention to all citizens of The Bahamas. The efficiency gains translate into quicker response times, accurate information retrieval, and an overall improved experience for every citizen engaging with the Prime Minister's office.
By partnering with BDO Digital and leveraging Odoo's robust suite of applications, the Office of the Prime Minister of The Bahamas has not only modernized its operations but has also set a benchmark for citizen-centric service delivery. This collaboration exemplifies the power of innovative technology in enhancing governmental processes and fostering stronger connections between the government and its citizens.