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i want to know how can the user to see only his own tickets without seeing the tickets of other users in system

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最佳答案

Hello,
1. disactive this record rule wic allow team members to access teams' tickets


2.create record rule:


Now each user will be able to access only tickets that has been assigned to him

Administrator / helpdesk user group will be able to list all tickets.


hope this will help

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