Issues after migration to Odoo 19 – shop products not clickable and product page layout error After migrating to Odoo 19, several issues appeared on our webshop: On the shop overview page, products are no longer clickable — it’s not possible to open the individual product pages. When accessing a product page directly, the page layout is displayed incorrectly, showing an oversized product image and an error message. The following error appears on the page: */Missing record. Template not found:

Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:

CRM
e-Commerce
Contabilitate
Inventar
PoS
Proiect
MRP

All apps

All Posts Oameni Insigne

Etichete (View all)

odoo accounting v14 pos v15

Despre acest forum

Suport

Webshop issue after migration to Odoo 19 SaaS

product webshop 19.0

1 Răspunde

434 Vizualizări

Breakoutbox B.V.

Issues after migration to Odoo 19 – shop products not clickable and product page layout error

After migrating to Odoo 19, several issues appeared on our webshop:

On the shop overview page, products are no longer clickable — it’s not possible to open the individual product pages.
When accessing a product page directly, the page layout is displayed incorrectly, showing an oversized product image and an error message.
The following error appears on the page:

Missing record. Template not found: 'website_sale.dynamic_filter_template_product_product_borderless_1' (website: 1)

The problem seems related to a missing or broken template in the website_sale module after the migration.

Please advise on how to restore the correct product display and functionality.

Environment:

SaaS: Odoo Online (breakoutbox.odoo.com)
Version: Odoo 19
Module: Website / Website Sale

Alaeddin Jehto

This issue usually occurs after an upgrade when a custom theme or inherited view still references a template that no longer exists or was renamed in Odoo 19 (e.g. website_sale.dynamic_filter_template_product_product_borderless_1).

As a result, the product grid and links stop working because the front-end cannot load the missing QWeb template.

To fix it:

Open the website editor and change the product card design to an available template.
Clear website cache and regenerate assets.
If custom or third-party themes are used, update or re-install them to ensure compatibility with v19.

In general, such issues appear when custom views or themes are not validated in a staging environment before the production upgrade. Always perform testing on a copy of your database prior to a major version migration to avoid template mismatches or broken layouts.

Enjoying the discussion? Don't just read, join in!

Create an account today to enjoy exclusive features and engage with our awesome community!

Înscrie-te

Related Posts	Răspunsuri	Vizualizări
Attach product characteristics files on the Web product webshop	1 aug. 22	1831
From normal website to odoo website, transfering the products. product migration webshop	0 oct. 24	1004
Text label for product reference price product ecommerce webshop website	2 oct. 25	630
Odoo 19 - can a product have multiple barcodes? Rezolvat product multiple barcodes quickstart 19.0	1 oct. 25	385
Displaying product variant qty_available product ecommerce webshop website v18	1 oct. 25	444

Această întrebare a fost marcată

Enjoying the discussion? Don't just read, join in!