Issues after migration to Odoo 19 – shop products not clickable and product page layout error After migrating to Odoo 19, several issues appeared on our webshop: On the shop overview page, products are no longer clickable — it’s not possible to open the individual product pages. When accessing a product page directly, the page layout is displayed incorrectly, showing an oversized product image and an error message. The following error appears on the page: */Missing record. Template not found:

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Webshop issue after migration to Odoo 19 SaaS

product webshop 19.0

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Breakoutbox B.V.

Issues after migration to Odoo 19 – shop products not clickable and product page layout error

After migrating to Odoo 19, several issues appeared on our webshop:

On the shop overview page, products are no longer clickable — it’s not possible to open the individual product pages.
When accessing a product page directly, the page layout is displayed incorrectly, showing an oversized product image and an error message.
The following error appears on the page:

Missing record. Template not found: 'website_sale.dynamic_filter_template_product_product_borderless_1' (website: 1)

The problem seems related to a missing or broken template in the website_sale module after the migration.

Please advise on how to restore the correct product display and functionality.

Environment:

SaaS: Odoo Online (breakoutbox.odoo.com)
Version: Odoo 19
Module: Website / Website Sale

Alaeddin Jehto

This issue usually occurs after an upgrade when a custom theme or inherited view still references a template that no longer exists or was renamed in Odoo 19 (e.g. website_sale.dynamic_filter_template_product_product_borderless_1).

As a result, the product grid and links stop working because the front-end cannot load the missing QWeb template.

To fix it:

Open the website editor and change the product card design to an available template.
Clear website cache and regenerate assets.
If custom or third-party themes are used, update or re-install them to ensure compatibility with v19.

In general, such issues appear when custom views or themes are not validated in a staging environment before the production upgrade. Always perform testing on a copy of your database prior to a major version migration to avoid template mismatches or broken layouts.

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