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Hi Everyone, 

I am still fairly new to Odoo.

I am running 18 and when a customer goes to the payment screen the icons for the payment options show up as broken images. I can't figure out how to fix this and haven't been able to find anyone with a similar issue.

Everything still function, it just looks unprofessional.


Any help would be greatly appreciated.

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Hello Patrick,

Check the Odoo filestore: The most common reason for broken images is a problem with the filestore. Odoo stores attachments and images in a specific directory. Verify that the images for the payment gateways exist in the correct location within the filestore. The location depends on your Odoo configuration, but it's often within the data/filestore directory of your Odoo installation.

Permissions: Ensure the Odoo server process has the necessary read permissions to access the image files in the filestore. Incorrect file permissions can prevent Odoo from serving the images.

Thanks & Regards,

CandidRoot Solutions Pvt. Ltd.

Mobile: (+91) 8849036209

Email: info@candidroot.com

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