Stuck at "my account" page

Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:

CRM
e-Commerce
Księgowość
Zapasy
PoS
Project
MRP

All apps

Wszystkie posty Osoby Odznaki

Tagi (Zobacz wszystko)

odoo accounting v14 pos v15

O tym forum

Pomoc

Stuck at "my account" page

access Security v17

2 Odpowiedzi

2481 Widoki

Maxence Zoundi

Hi everyone,

I have received an invitation to connect to an Odoo account (free version for one application for now which has been up and running for 3 months, Odoo v17 Cloud). My account was created with Admin privileges, internal user, and as an employee.

I was able to log on their platform, but when I log in, I am stuck on the "My account" page and I can't access the list of applications or the database even though my account was created with an administrator role. Can you please suggest anything I could try to access the DB and application list? Thank you very much for your help.

Ray Carnes (ray)

Najlepsza odpowiedź

Look at the end of the URL you see after you login.

/my = access the portal aka "My Account"

/web = access the back end aka "Apps Switcher"

If you change the URL to /web and are unable to see the Apps, then your user was not created as an Internal User but as a Portal User.

Maxence Zoundi

Autor

Thanks for taking the time to review my question,

I have tried to switch to /web and still was not able to see the Apps.

I also thought my user was created as a Portal user, however I did a screenshare yesterday with the person who created my account. I had him activate the developer mode to double check the user type and I could see I was created with the Internal User type.

I did run a couple of tests and I was able to reproduce this issue when creating a free one App Odoo cloud database with a random gmail account, and then inviting the email for which I have an active paid Odoo subscription.

Ray Carnes (ray)

I would open a ticket with Odoo Support - odoo.com/help - they can do a deep dive troubleshooting exercise.

Maxence Zoundi

Autor

Thanks Ray, will do

Maxence Zoundi

Autor

The email that I received an invitation on has an active paid license with Odoo. This seems to create the authentication issue because I have tried inviting any other random email for which I did not experience this issue

Podoba Ci się ta dyskusja? Dołącz do niej!

Stwórz konto dzisiaj, aby cieszyć się ekskluzywnymi funkcjami i wchodzić w interakcje z naszą wspaniałą społecznością!

Zarejestruj się

Powiązane posty	Odpowiedzi	Widoki
How do we restrict access to odoo instance to allow only certain devices (certain phones and PCs only) access Security	0 gru 22	2637
Manage Access access v17 shopfloor	3 maj 24	1795
Name of model in Group access rights Rozwiązane community access groups v17	2 lut 24	2043
How to get the active_id from get_view function in odoo 17? v17	4 maj 25	2706
Caused by: Error: "res.config.settings"."stock_move_sms_validation" field is undefined. v17	2 maj 25	6137

To pytanie dostało ostrzeżenie

Podoba Ci się ta dyskusja? Dołącz do niej!