Hi everyone,

We’re facing an issue in Odoo where serial numbers are not being displayed in intercompany (branch) invoices, while they are visible in invoices for regular customers.

For example:

• When we invoice an external customer (like a distributor), the serial numbers appear correctly in the invoice PDF.
• However, when the customer is a branch (intercompany partner), the serial numbers are missing from the invoice — even though the delivery order includes them and is properly linked.

We've tested this using the default Odoo invoice template, and the behavior is consistent.

Has anyone encountered a similar issue?

Is there any setting or workaround to make serial numbers visible in invoices for branch (intercompany) transactions?

Appreciate your help in resolving this!

Thanks,

Rahul Prasath

Trivecta Digital Solutions