Skip to Content
Menu
Musisz się zarejestrować, aby móc wchodzić w interakcje z tą społecznością.
To pytanie dostało ostrzeżenie
3 Odpowiedzi
1782 Widoki

Hi,

We are using Helpdesk for internal tracking of our clients' tickets.

One of our team members create the ticket and move it through different stages.

I would like all our team members to receive notification email when a ticket is created and whenever there is a movement in stages. I have tried to add the email addresses in Email Configuration as below

To (Emails)

To (Partners)

Cc

Reply To

But, we are not receiving the email notifications.

Please advise what have I missed?

Thanks

Awatar
Odrzuć
Najlepsza odpowiedź

hey 
go to settings >> technical >> emails >> check your mail try to resend it if still had problem
then  
go to settings >> technical >> outgoing mail server >>open record and click on test button >> if everything fine

Awatar
Odrzuć
Autor Najlepsza odpowiedź

Thank you for your answers but I am still lost and can't get it to work. Anyone could do a zoom call and guide me? Thanks a million. Or, is there a way to get Odoo support?

Awatar
Odrzuć
Najlepsza odpowiedź

Hi,

Verify that the email server settings (SMTP server, port, username, password) are correct.

Test the email configuration by sending a test email.

Check if there are any email delivery restrictions or blacklists in place.


Awatar
Odrzuć
Powiązane posty Odpowiedzi Widoki Czynność
0
lis 24
1322
1
paź 24
1633
0
wrz 24
1500
1
sty 24
2106
1
wrz 23
3024