Do you have the step-by-step instructions to make Projects work as a help desk? If you do, can you share it?
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"Project Issues" is your answer - that makes Projects work as a help desk. Everything else depends on your specific requirements.
But you migh be interested in the "Project and Services" community community project. I made a presentation for OpenDays introducing some helpdesk related features.
Have you looked in to the Issue Tracker app? I think it may have the functionality you need.
Alex, thanks for your response. I am not sure if it will do the way it currently is. I was hoping for something closer to the Helpdesk and Support module that is located in the After-Sale Services section of the Sales module.
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