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Looking to start building an order/shipment tracking system for our customers. I know this could be built on top of the Projects module, but the interface to that for customers isn't exactly ideal or pretty.
Is there another module out there that might make this a little more customer-friendly? Or suggestions on another piece of software entirely that we could use?
Hi,
You should check the sales and Inventory apps. When you activate the use of the portal for your customers as described here https://www.odoo.com/documentation/user/10.0/sales/advanced/portal.html your customers will be able to see heir documents including delivery orders.
Upon login into their portal, they will be presented with a screen similar to this one https://www.odoo.com/documentation/user/10.0/ecommerce/shopper_experience/portal.html
We already have the customer portal setup actually, but it doesn't seem to have any way to show stages of a shipment. The projects module can do it, but they have to flip to the "internal" Odoo interface which isn't as great looking, and might be a little more confusing.
Can you expand on what you mean by order/shipment tracking - I understand conceptually but I'm asking what you'd like your Customers to see? Currently Odoo shows "Preparation, Partially Available, Shipped (when it also shows the Carrier and Tracking Reference), Cancelled" on the Portal - what else do you have in mind?
Hi, is there already a good solution for clients to see in their account the Track&Trace code/provider/status?
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