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I’m facing an issue when trying to reset an invoice to draft in Odoo 17. I get the following error message:

"Journal Entry PB-Tab/2025/00007 is not valid. In order to proceed, the journal items must include one and only one outstanding payments/receipts account."

Here’s some context:

  • The invoice status is "Posted" and marked as PAID.
  • I did not process any manual payments outside the system.
  • I am unable to reset the invoice to draft due to this error.

Has anyone encountered this issue before? Any advice on how to resolve it would be greatly appreciated. Thank you!

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The error occurs because Odoo expects the journal entry for the invoice to include only one outstanding payments/receipts account, but it seems to have conflicting accounts. Here's how to resolve it:

  1. Check the Journal Entry: Go to the Accounting > Journal Entries and find the journal entry linked to the invoice. Look at the accounts used in the entries and ensure there’s only one "Outstanding Payments/Receipts" account (typically an account like "Receivables" or "Payables").
  2. Modify the Journal Entry: If there are multiple payment/receipt accounts, you may need to adjust the journal entry manually. Delete any conflicting lines and ensure there's only one payment/receipt account.
  3. Reconcile Payments: If the invoice was paid, ensure that the payment is reconciled properly. Odoo might be having trouble because the payment and invoice are not correctly reconciled.
  4. Reset the Invoice: Once the journal entry is corrected, try resetting the invoice to draft again.

If the problem persists, it may be worth checking for any customizations or modules that could be causing conflicts in the payment process.

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