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Hello everyone,

I’m looking to integrate WhatsApp API with Odoo to automate messaging and improve communication with customers. Has anyone successfully done this before? What are the steps involved in setting up the WhatsApp API with Odoo, and are there any modules or tools that can simplify the process? Any help or guidance would be greatly appreciated!

Thank you!

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To integrate WhatsApp API with Odoo, you can follow these steps:

  1. Get WhatsApp API Access: First, you’ll need to sign up for WhatsApp Business API through a provider like Twilio, 360Dialog, or another BSP (Business Solution Provider). They’ll give you access to the API credentials.
  2. Use an Odoo WhatsApp Integration Module: You can find several Odoo modules on the Odoo Apps store that simplify this integration. Popular modules include WhatsApp Connector or WhatsApp Odoo Integration. These modules allow you to send messages, notifications, and even automate certain workflows through WhatsApp directly from Odoo.
  3. Set Up and Configure: After installing the module, you’ll need to configure the WhatsApp API credentials in the Odoo backend. This usually includes setting up the API keys, phone numbers, and webhooks.
  4. Automation: Use Odoo’s automation features (such as scheduled actions or workflow rules) to trigger WhatsApp messages. You can automate customer communication based on specific triggers like order confirmations, reminders, or updates.

These steps should help you get started. Let me know if you need more detailed guidance on any specific part! 

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