Credit note issue

Question

Invalid invoice configuration:

- Please, make sure both the Reversed Entry and the Reversal Reason are specified when confirming a Credit/Debit note.

How can I resolve the invalid invoice configuration error ?

Rob Bro · Answer

On the *Other Info* tab, add the reason for the credit note in the *Customer Reference* field. Then, you can confirm the credit note. This case is for credit notes without invoices. Otherwise, you'll need to create a credit note from an invoice.

Khalid T M · Answer

Since it is linked with ZATCA compliance, make sure that the credit note is associated to the correct original invoice or entry that needs to be reversed or corrected and also ensure that you've provided a clear reason for why the credit note is being issued.

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