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enterprisestatusOdoo 16GSTR-1
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1420 Rodiniai
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Tenth Planet

Dear All,


One of our customer using Odoo16EE. We have connected GST account and enabled production environment and Refresh token options in settings. Everthing is fine.


But when we push the GSTR-1 Report to GST Portal using Odoo Default GST Return Period Feature, The status shows "Sending" for Long period. It doesn't change to any status.

Please suggest what should We do to make this work.


Thanks

Odoo@tenthPlanet

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Atmesti
Portretas
Odiware Technologies
Best Answer

It seems the issue might be due to a delay in communication between Odoo and the GST portal. Here are a few steps to resolve the issue:

  1. Check API connectivity: Ensure the GST portal API is accessible from your Odoo instance.
  2. Validate GSTIN details: Confirm that the GSTIN and other credentials are correctly configured in Odoo.
  3. Check logs: Review the Odoo logs for any errors during the submission process.
  4. Verify GST Return Period: Make sure the correct GST return period is selected and matches the reporting period for the data.
  5. GST Portal Status: Sometimes, the issue could be on the GST portal’s end. Check if the portal is experiencing downtime or delays.

If the issue persists, try resubmitting after some time, or consider contacting Odoo support for more specific troubleshooting.

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Atmesti
Tenth Planet
Autorius

Idenfied that Scheduled Action to post the File as Json is not running. After making it , it works

Thanks for your reply

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pulkitjiain
Best Answer

Based on cases I’ve handled earlier, the “Sending” status usually means the report has been pushed from Odoo but is stuck before reaching the GST portal. This can happen due to token issues, API sync delays, or incorrect return-period mapping.

I’d suggest reviewing whether:

  1. The GST return period in Odoo exactly matches the period active on the GST portal.

    Even a small mismatch can stop the status update.

  2. The API access token has been refreshed correctly.

    In a few past cases, the token appeared active in Odoo but wasn’t accepted by the GST system.

  3. Your GSTR-1 JSON is getting acknowledged by GSTN.

    If there’s no acknowledgement, Odoo will keep showing “Sending.”

When I faced a similar issue earlier, I had it reviewed by a GST specialist, and the problem was resolved quickly after adjusting the return-period configuration and regenerating API credentials. If needed, you may want someone experienced with GST API-based filing to verify the setup end-to-end.

Hope this helps — once these checks are done, the status usually moves without issues.

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Atmesti
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