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2300 Rodiniai

We want to receive and send emails on both Outlook and Odoo, and all emails should be displayed on both. ( for those contacts only which we have in our Odoo database).

For example, if xyz is in our Odoo contacts (customer)and he sends an email, we want to show and receive this email on Odoo and Outlook both, even if we didn't start a connection. Is it possible? 

Right now, I'm getting emails from xyz on odoo if I first send an email to xyz (customer) through odoo. But we want something that the contacts we have on odoo, from that whoever sends email OR I send email, I want to see and receive it on both platforms without starting a thread. can we achieve this?

Portretas
Atmesti
Best Answer

Starting from Odoo15, you can configure a free connector Plugin. 

With them, you can interact with your Odoo database directly from your mailbox by:

  • Creating leads and centralizing prospects’ emails into the CRM app.
  • Generating tasks in any Odoo project.
  • Creating tickets in the Helpdesk app.
  • Searching and storing insights on your contacts.

This is ok for Gmail, I'm not sure that Outlook plugin will let you to do all of this, maybe only CRM leads.

Portretas
Atmesti
Best Answer

Yes it possible by created a integration connector for outlook and Odoo. 

Portretas
Atmesti
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