Hi everybody, 

I'm wondering if there is any way to reopen a closed helpdesk ticket when a customer replies to helpdesk email.

I'm having a look into automated actions, but it's a little bit tricky to do that, or at least it's what it looks like at first glance.

How do you resolve this kind of scenario when a ticket is closed but a customer replies and you need to move the ticket to "In progress" again? Is there any way to do it automatically?

This behaviour is pretty straight forward in any helpdesk system.

Thank you.