Odoo Experience 2018
Odoo Helpdesk: Benefits for Customer Service Teams
Functional Discovery
위치: Bruyères - 18. 10. 5. 오후 12:45 - 18. 10. 5. 오후 1:05 (Europe/Brussels) (20분)
Odoo Helpdesk: Benefits for Customer Service Teams
Orélie Ntakiyica, Customer Engagement - Odoo
Orélie Ntakiyica, Customer Engagement - Odoo

Zola Bakala (support agent) & Richard Moutier (support agent)


During this talk, attendees will discover the advantages of the Helpdesk module, as well as the main features of the application: 

- SLA
- Rating
- Timesheets
-...

Ultimately, attendees will learn how to best use Helpdesk, how to produce good reporting, as well as good rating.