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Hi everybody,

I'm wondered to know if there is any way on odoo oinline to enable for pur help desk module a reminder for our agents for overdue tasks. I've noted a lot of plug in but only for on premise and sh versions. Any ideas for the online version?

Thank you

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Paras vastaus

I’ve run into a similar situation with Helpdesk on Odoo Online, and while it’s true that many reminder-related customizations are more straightforward on the On-Premise and Odoo.sh versions, there is a workaround that might help on the Online version.

One approach is to use Odoo's built-in automated actions (also known as "server actions") along with scheduled activities:

What you can try:

Set up Scheduled Activities on tickets with due dates:

You can configure activity types and attach them automatically using automated actions when a ticket is approaching or past its due date.

This way, your agents will get a notification in their "My Activities" dashboard when tickets are overdue.

Use email templates with automated actions:

While limited on Online, you can still set up basic automated actions to trigger an email to the assigned user when certain criteria are met.

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Hylkää

Studio (if you have it):
If your Odoo Online plan includes Studio, you can easily create a custom field like “Due Date” and then trigger https://slice-masters.io automated reminders or scheduled activities based on that.

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