I know how to record serial numbers on a delivery order, but when I go to the "Warehouse-->Traceability-->Serial Numbers" screen, the only thing I can see is that Serial X was moved from the stock location to the customer location. I can't see which customer purchased the serial number. Is there a way to do this?
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Assuming v7, in Warehouse-->Traceability-->Stock Moves, you can filter by serial number to see all the moves of a certain item or batch and the column "Source" will tell you what explains that move. You can therefore find the corresponding sale order number, then go to Sales-->Sale Orders to identify the customer.
Alternatively, you can also directly click on the Stock Move and drill-down in 1 click in the delivery order to see who it was shipped to. In the Delivery order, you can go to the second tab called "Additional Info" and drill-down again in one click to the SO.
Thanks, that helps. To make it simpler, one could probably write a little module to enable searching by serial number on the Traceability-->Serial Numbers screen. Kind of odd that it isn't that way by default. I know the customer name/id is attached somehow, so that could probably be added to the Serial Numbers screen as well.
No you can't. If you are in the renting business, you will send and retrieve several times the same item to and from different customers. You can't associate directly a serial number and a customer.
We don't rent, so I don't see why we couldn't pick up the customer name from the delivery order . . .
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