Diensten¶ Project Taken Create Project’s Tasks from an Email Alias Set up an incoming email server Configure the email alias in your project Urenstaten Overzicht Create Timesheets upon Time Off Validation Buitendienst Onsite interventions planning From a sales order From helpdesk tickets Configure the helpdesk team User default warehouse Configuratie For your profile For all users Use in field service tasks Helpdesk Overzicht Aan de slag Set up teams Team’s productivity and visibility Set up stages and share it among teams Service Level Agreements (SLA) Create your policies SLA Analysis Start Receiving Tickets Channels options to submit tickets E-mail alias Website formulier Live Chat Prioritize tickets Reports for a Better Support Cases Save filters Forum and eLearning Forum Set up eLearning Set up Beoordelingen Set up Ratings visible on the customer portal Timesheet and Invoice Invoice Time Spent on Tickets (Prepaid Support Services) Set up Step 1: Set up a helpdesk team Step 2: Set up a service Prevision an invoice and record time Step 1: Place an order Step 2: Invoice the customer Step 3: Link the task to the ticket Step 4: Record the time spent Invoice Time Spent on Tickets (Postpaid Support Services) Configuratie Create a sales order Record a timesheet Link the Helpdesk ticket to the SO Modify billing rates Create the invoice Geavanceerd After Sales Features Set up the after sales services Genereer creditfacturen van tickets Sta productretouren toe op tickets Geef kortingsbonnen van tickets Repairs from tickets Plan onsite interventions from tickets Allow customers to close their tickets Enable ticket closing Get reports on tickets closed by customers Edit on GitHub
