RPC_ERROR

Odoo Server Error

Traceback (most recent call last):

  File "/home/odoo/src/odoo/17.0/odoo/tools/cache.py", line 99, in lookup

    r = d[key]

  File "", line 2, in __getitem__

  File "/home/odoo/src/odoo/17.0/odoo/tools/func.py", line 87, in locked

    return func(inst, *args, **kwargs)

  File "/home/odoo/src/odoo/17.0/odoo/tools/lru.py", line 34, in __getitem__

    a = self.d[obj]

KeyError: ('ir.model.data', , 'helpdesk.mt_ticket_new')

During handling of the above exception, another exception occurred:

Traceback (most recent call last):

  File "/home/odoo/src/odoo/17.0/odoo/http.py", line 1722, in _serve_db

    return service_model.retrying(self._serve_ir_http, self.env)

  File "/home/odoo/src/odoo/17.0/odoo/service/model.py", line 133, in retrying

    result = func()

  File "/home/odoo/src/odoo/17.0/odoo/http.py", line 1749, in _serve_ir_http

    response = self.dispatcher.dispatch(rule.endpoint, args)

  File "/home/odoo/src/odoo/17.0/odoo/http.py", line 1953, in dispatch

    result = self.request.registry['ir.http']._dispatch(endpoint)

  File "/home/odoo/src/odoo/17.0/addons/website/models/ir_http.py", line 235, in _dispatch

    response = super()._dispatch(endpoint)

  File "/home/odoo/src/odoo/17.0/odoo/addons/base/models/ir_http.py", line 222, in _dispatch

    result = endpoint(**request.params)

  File "/home/odoo/src/odoo/17.0/odoo/http.py", line 722, in route_wrapper

    result = endpoint(self, *args, **params_ok)

  File "/home/odoo/src/odoo/17.0/addons/web/controllers/dataset.py", line 24, in call_kw

    return self._call_kw(model, method, args, kwargs)

  File "/home/odoo/src/odoo/17.0/addons/web/controllers/dataset.py", line 20, in _call_kw

    return call_kw(request.env[model], method, args, kwargs)

  File "/home/odoo/src/odoo/17.0/odoo/api.py", line 468, in call_kw

    result = _call_kw_multi(method, model, args, kwargs)

  File "/home/odoo/src/odoo/17.0/odoo/api.py", line 453, in _call_kw_multi

    result = method(recs, *args, **kwargs)

  File "/home/odoo/src/odoo/17.0/addons/web/models/models.py", line 73, in web_save

    self = self.create(vals)

  File "", line 2, in create

  File "/home/odoo/src/odoo/17.0/odoo/api.py", line 414, in _model_create_multi

    return create(self, [arg])

  File "/home/odoo/src/enterprise/17.0/helpdesk_sms/models/helpdesk_ticket.py", line 17, in create

    tickets = super().create(vals_list)

  File "", line 2, in create

  File "/home/odoo/src/odoo/17.0/odoo/api.py", line 415, in _model_create_multi

    return create(self, arg)

  File "/home/odoo/src/enterprise/17.0/helpdesk/models/helpdesk_ticket.py", line 486, in create

    tickets = super(HelpdeskTicket, self).create(list_value)

  File "", line 2, in create

  File "/home/odoo/src/odoo/17.0/odoo/api.py", line 415, in _model_create_multi

    return create(self, arg)

  File "/home/odoo/src/odoo/17.0/addons/mail/models/mail_thread.py", line 283, in create

    subtype = thread._creation_subtype()

  File "/home/odoo/src/enterprise/17.0/helpdesk/models/helpdesk_ticket.py", line 801, in _creation_subtype

    return self.env.ref('helpdesk.mt_ticket_new')

  File "/home/odoo/src/odoo/17.0/odoo/api.py", line 579, in ref

    res_model, res_id = self['ir.model.data']._xmlid_to_res_model_res_id(

  File "/home/odoo/src/odoo/17.0/odoo/addons/base/models/ir_model.py", line 2189, in _xmlid_to_res_model_res_id

    return self._xmlid_lookup(xmlid)

  File "", line 2, in _xmlid_lookup

  File "/home/odoo/src/odoo/17.0/odoo/tools/cache.py", line 104, in lookup

    value = d[key] = self.method(*args, **kwargs)

  File "/home/odoo/src/odoo/17.0/odoo/addons/base/models/ir_model.py", line 2182, in _xmlid_lookup

    raise ValueError('External ID not found in the system: %s' % xmlid)

ValueError: External ID not found in the system: helpdesk.mt_ticket_new

The above server error caused the following client error:

RPC_ERROR: Odoo Server Error

    at makeErrorFromResponse (https://special-value.odoo.com/web/assets/ac642c0/web.assets_web_dark.min.js:2874:163)

    at XMLHttpRequest. (https://special-value.odoo.com/web/assets/ac642c0/web.assets_web_dark.min.js:2878:13)