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I expected the returns process (when a customer returns a product) to be similar to a sales process, but this seams not to be possible. I need a product return to be connected to a refund/credit note and it should also be visible in the sales module. Only in the sales module we can see how many products a customer has bought and returned.
I can not find any information about how this is meant to be processed in Odoo. Thanks a lot for a clear and complete explaination.
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1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.
I still would be happy about any answer or comment, as this continues beeing unclear for me. Thanks!