Our company needs our debit order payments to be auto-allocated to the correct customer account using a reference found in the label on the bank statement. Currently, our recon model is set up to match existing invoices/bills. This results in no allocation if the invoice is not already there. If the amounts differ it also does not allocate.
How do we set up the recon model so that if the reference is found in the label, it auto allocates to the customer's account (whether there's an invoice or not)
@ Monique, have you found a resolution for this question? I have a similar challenge.
Hi Helmut. Unfortunately, no, we are still manually allocating to the customer's account and then reconciling directly on the invoices.