Hello,

We send / receive all our emails for lead / opportunity through Odoo (> 5000 opportunities around 50 new answers per day).The default view of the CRM is not easy to manage the unsanswered email - we miss some sometimes.

We would need a view where we can easily see unanswered emails.I was thinking making an automated action when we receive a new answer inside lead / crm then fill a new field.Than we will make a specific view to see only unanswered email.

Do you think it's a good idea ? If not how would you manage it ?

If yes, i didn't find a way to make automated action on "new email receveived email".How would you do it ? 

Thanks