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crmtickethelpdeskodoo8.0
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wizardz

How can I configurate the helpdesk right? So when I have a ticket open in helpdesk and I write to the customer, the answer from the customer land in my ticket?

How can I configurate the system so, that the customer is answering the email he receive from the helpdesk is going to the same ticket ind the chatter at the bottom???????????????????????

Thanks

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Mustufa Rangwala
Best Answer

Hello,

You can look here https://www.odoo.com/apps/modules/11.0/website_helpdesk_ticket_bundle/

Regards,

Probuse Consulting Service Pvt Ltd

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IBS Group
Best Answer

Hi wizardz,

We have developed a complete Helpdesk solution that rivals other industry standalone offerings.

You can check out a short video here : http://www.odoo.ma/our-modules/helpdesk-odoo/9

Note: We haven't posted an up to date video yet, the latest version has a lot of new improvements and features.

I believe this is the best existing odoo Helpdesk as of yet.

Feel free to contact us there if you need to check out a live demo.

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