We are a cheese company and have set up a kit in bill of material which includes 4 cheeses, when we raise a sales order and deliver the goods it pulls through the products individually which is no problem but the issue is when we raise a invoice it doesn't pull through the products or the bill of material through to the invoice meaning we don't charge the customer for any goods sent. The stock has come out of each product within the kit but nothing charged to customer. Please can someone help me on why this is happening and how to resolve it?
Many thanks, G
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1. Do check what the invoicing policy on the kit product is set as .. Ordered qty or delivered qty
2. Validate if on the Sales order the KiT Product delivered qty is updated after delivery
The invoice would be for the KIT product and not the individual products, at the price set on the KIT product.
Thank you Jaideep. I have checked and the invoicing policy is delivered Qty but it still isn't pulling through onto the invoices
Thanks for validating the invoicing policy, could you also confirm if the delivered qty is being updated on the Sale Order? The product on the sale order and invoice would be the KIT product and not the individual products.
When i completed the delivered qty and validated the products that go into the kit it doesn't update the delivered qty for the kit on the sales order which then means it won't allow me to invoice. Many thanks
Thats right so the issue seems to be with updating delivered qty on Sale Order not with Invoicing. Do check if the Kit product is set up as a consumable while the individual products can be consumable or storable.
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Hi, can you provide your Kit, BOM, product config?