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Best Answer

1. Find the original Invoice, open it and Click REFUND INVOICE:




2. Complete the Wizard:




3. Open and edit the Invoice (by default it will refund 100% of all items, you can adjust the amount or remove items, or add items).


4. Validate the Invoice.  Keep it open to have a 'credit' on account.  Register a payment if you actually send money back to the Customer.

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