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Ken Shen

Hi Guys,

I meet a problem when I was trying to setup CRM system. I want to make a function like 1. people assign new leads or new Claims to a sales team then system will automatically send a notification to the team leader's email address. 2. When team leader assign the lead or claim to a specific person, system will automatically send a notification to this person's eamil address.

Please help to tell me how to make it. Thanks a lot!

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Acespritech Solutions Private Limited
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Hi,

You can create an Automated Action which is linked to a Server Action of Type E-Mail.

For that need to set outgoing email server from the Settings-> Technical-> Email.

In Automated Actions, under Settings-> Technical-> Automated Actions you can define the server action and related Document model Lead/Opportunity, In Filter Condition After update Filter=Draft Lead

Thanks,
Acespritech Solutions Pvt. Ltd.
www.acespritech.com
Mail: info@acespritech.com
Skype: acespritech
Blogs: http://acespritechblog.wordpress.com

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Ken Shen
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Hi Thanks! But how can I set the sending email address is the team leader's address from the server action. Because i set different sales teams, I want system will get the email address automatically up to the the sales team people assigned.

Acespritech Solutions Private Limited

Hi,

In the server action You can define object = Lead/Opportunity, Action Type=Email, Email Address = object.user_id.email.

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Stillpham
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Dear,

I take interest in auto reply mail when customer send some request to us. Could you introduce me how to set auto reply on odoo10?


Thanks

Still

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Denis Baranov
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Perhaps, this module would be of use: https://apps.odoo.com/apps/modules/9.0/total_notify/

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Dev12
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Hi, I know its been a while...

I'm using Odoo 8. Got the email for new leads to be send and its working... But, the emails shows up empty.

This is the template I'm trying to use:


Subject Nuevo Lead: ${object.event_id.name}

=====================================

Nombre Cliente: ${object.name}

ID: ${object.id}

Nº teléfono: ${object.phone}

Correo electrónico: ${object.email}

Compañía: ${object.company_id.partner_name}

Asunto: ${object.event_id.name}

Consulta: ${object.description}

=====================================

This template I'm not sure yet if its the right format, I just get the email empty and the title of the lead. Can somebody guide me to get the template working? and check if this template is ok?

Thanks

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Dev12

Got the template working: Nuevo Lead: #${object.id} - ${object.name} - Cliente: ${object.partner_id != False and object.partner_id.name or object.contact_name} Nuevo lead pendiente de revisión: Lead ID: ${object.id} Cliente: ${object.partner_id != False and object.partner_id.name or object.contact_name} Nº teléfono: ${object.phone} Correo electrónico: ${object.email_from} Compañía: ${object.partner_name} Asunto: ${object.name} Detalles: ${object.description} And the emails are working now, figure it out... there are actually 2 templates that we have to edit.

Ana trajano

Hi @Dev12, May I request a detailed instruction on how did you do it? I'm not familiar with Automated Action/Server Action, thanks in advance :)

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