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Kangasniemi Marja-Riitta

I got odoo 10 to crash by installing apps. I had 19 community apps set, and some users started to experience crashes.

Finally by reading logs found out this error:


2017-09-27 05:20:17,991 30382 ERROR pulurobotics odoo.http: Exception during JSON request handling.
Traceback (most recent call last):
  File "/usr/lib/python2.7/dist-packages/odoo/http.py", line 640, in _handle_exception
    return super(JsonRequest, self)._handle_exception(exception)
  File "/usr/lib/python2.7/dist-packages/odoo/http.py", line 677, in dispatch
    result = self._call_function(**self.params)
  File "/usr/lib/python2.7/dist-packages/odoo/http.py", line 333, in _call_function
    return checked_call(self.db, *args, **kwargs)
  File "/usr/lib/python2.7/dist-packages/odoo/service/model.py", line 101, in wrapper
    return f(dbname, *args, **kwargs)
  File "/usr/lib/python2.7/dist-packages/odoo/http.py", line 326, in checked_call
    result = self.endpoint(*a, **kw)
  File "/usr/lib/python2.7/dist-packages/odoo/http.py", line 935, in __call__
    return self.method(*args, **kw)
  File "/usr/lib/python2.7/dist-packages/odoo/http.py", line 506, in response_wrap
    response = f(*args, **kw)
  File "/usr/lib/python2.7/dist-packages/odoo/addons/bus/controllers/main.py", line 35, in poll
    raise Exception("bus.Bus unavailable")
Exception: bus.Bus unavailable
2017-09-27 05:20:17,993 30382 INFO pulurobotics werkzeug: 87.94.164.76 - - [27/Sep/2017 05:20:17] "POST /longpolling/poll HTTP/1.1" 200 -


I tried to uninstall odoo discussion module, but when prompted what modules it will remove, it told me it will remove ALL OF THEM, so I did not proceed. I hope that prompt means to say to WHERE IT AFFECTS, but it was not clear, so rather not to mess with it. Then I tried to upgrade the discuss module, and the process hit timeout. Ever since the website works OK, but can not access the backend. This is puked out in Firefox when logging to backend:


Error: QWeb2: Template 'mail.chat.MessagingMenu' not found
http://pulurobotics.fi/web/content/1266-713f45c/web.assets_common.js:2908
Traceback:
exception@http://pulurobotics.fi/web/content/1266-713f45c/web.assets_common.js:2908:7
_render@http://pulurobotics.fi/web/content/1266-713f45c/web.assets_common.js:2953:92
render@http://pulurobotics.fi/web/content/1266-713f45c/web.assets_common.js:2949:146
renderElement@http://pulurobotics.fi/web/content/1266-713f45c/web.assets_common.js:3113:1068
__widgetRenderAndInsert/<@http://pulurobotics.fi/web/content/1266-713f45c/web.assets_common.js:3113:912
then/</</<@http://pulurobotics.fi/web/content/1266-713f45c/web.assets_common.js:547:678
fire@http://pulurobotics.fi/web/content/1266-713f45c/web.assets_common.js:541:281
add@http://pulurobotics.fi/web/content/1266-713f45c/web.assets_common.js:542:467
then/</<@http://pulurobotics.fi/web/content/1266-713f45c/web.assets_common.js:547:631
each@http://pulurobotics.fi/web/content/1266-713f45c/web.assets_common.js:370:758
then/<@http://pulurobotics.fi/web/content/1266-713f45c/web.assets_common.js:547:553
Deferred@http://pulurobotics.fi/web/content/1266-713f45c/web.assets_common.js:548:189
then@http://pulurobotics.fi/web/content/1266-713f45c/web.assets_common.js:547:518
__widgetRenderAndInsert@http://pulurobotics.fi/web/content/1266-713f45c/web.assets_common.js:3113:879
prependTo@http://pulurobotics.fi/web/content/1266-713f45c/web.assets_common.js:3113:214
load_items/<@http://pulurobotics.fi/web/content/1335-2665503/web.assets_backend.js:1965:703
_.forEach@http://pulurobotics.fi/web/content/1266-713f45c/web.assets_common.js:12:558
load_items@http://pulurobotics.fi/web/content/1335-2665503/web.assets_backend.js:1965:565
start@http://pulurobotics.fi/web/content/1335-2665503/web.assets_backend.js:1965:288
OdooClass.extend/</prototype[name]</<@http://pulurobotics.fi/web/content/1266-713f45c/web.assets_common.js:3010:556
show_application@http://pulurobotics.fi/web/content/1335-2665503/web.assets_backend.js:1720:1295
show_application@http://pulurobotics.fi/web/content/1335-2665503/web.assets_backend.js:2924:4337
OdooClass.extend/Class.include/</prototype[name]</<@http://pulurobotics.fi/web/content/1266-713f45c/web.assets_common.js:3013:368
start/<@http://pulurobotics.fi/web/content/1335-2665503/web.assets_backend.js:1716:1680
then/</</<@http://pulurobotics.fi/web/content/1266-713f45c/web.assets_common.js:547:678
fire@http://pulurobotics.fi/web/content/1266-713f45c/web.assets_common.js:541:281
fireWith@http://pulurobotics.fi/web/content/1266-713f45c/web.assets_common.js:546:198
Deferred/</deferred[tuple[0]]@http://pulurobotics.fi/web/content/1266-713f45c/web.assets_common.js:548:31
fire@http://pulurobotics.fi/web/content/1266-713f45c/web.assets_common.js:541:281
add@http://pulurobotics.fi/web/content/1266-713f45c/web.assets_common.js:542:467
then/</</<@http://pulurobotics.fi/web/content/1266-713f45c/web.assets_common.js:547:753
fire@http://pulurobotics.fi/web/content/1266-713f45c/web.assets_common.js:541:281
fireWith@http://pulurobotics.fi/web/content/1266-713f45c/web.assets_common.js:546:198
Deferred/</deferred[tuple[0]]@http://pulurobotics.fi/web/content/1266-713f45c/web.assets_common.js:548:31
fire@http://pulurobotics.fi/web/content/1266-713f45c/web.assets_common.js:541:281
fireWith@http://pulurobotics.fi/web/content/1266-713f45c/web.assets_common.js:546:198
Deferred/</deferred[tuple[0]]@http://pulurobotics.fi/web/content/1266-713f45c/web.assets_common.js:548:31
fire@http://pulurobotics.fi/web/content/1266-713f45c/web.assets_common.js:541:281
fireWith@http://pulurobotics.fi/web/content/1266-713f45c/web.assets_common.js:546:198
Deferred/</deferred[tuple[0]]@http://pulurobotics.fi/web/content/1266-713f45c/web.assets_common.js:548:31
fire@http://pulurobotics.fi/web/content/1266-713f45c/web.assets_common.js:541:281
fireWith@http://pulurobotics.fi/web/content/1266-713f45c/web.assets_common.js:546:198
Deferred/</deferred[tuple[0]]@http://pulurobotics.fi/web/content/1266-713f45c/web.assets_common.js:548:31
fire@http://pulurobotics.fi/web/content/1266-713f45c/web.assets_common.js:541:281
fireWith@http://pulurobotics.fi/web/content/1266-713f45c/web.assets_common.js:546:198
Deferred/</deferred[tuple[0]]@http://pulurobotics.fi/web/content/1266-713f45c/web.assets_common.js:548:31
loadJS/script.onreadystatechange@http://pulurobotics.fi/web/content/1266-713f45c/web.assets_common.js:3033:25
Oddly enough when watching the same page with Opera, it does not show links at the top banner for all modules, or puke above, but just empty page with company logo, and odoo footer. When watching the page source code, all is there, links and everything, but browser does not know how to parse the page. In source for Opera, error puke is not there.

I already learned the first bus.bus-problem is related to odoos instant messenger module that has never worked right, at least not here.
 
This is pretty annoying. Any ideas from where to start to fix the problem?
 
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Papirkriger.no
Best Answer

EDIT: Changed answer after reading question better.


Regarding the "Exception: bus.Bus unavailable":

Probably a slight misconfiguration of the system.
Are you running in multiprocess-mode? (With non-zero amount of workers. )
If so, are you running a reverse-proxy? Apache or Nginx?
Have you designated a port for the longpolling-calls?
Have you turned on "proxy_mode = True" in your odoo-config file?

More info here:
https://www.odoo.com/documentation/10.0/setup/deploy.html


Regarding uninstallation of im-module:

  • Stop odoo-service.

  • Take backup of db, either by pgdump to file, or clone the db.

  • Change the state of the im-module and the modules listed as missing dependencies back to "installed" in the table 'ir_module_module'.

  • Start odoo-service.

If it doesn't work;

  • stop the service

  • try running odoo with the update flag, (something similar to this):
    ./odoo-bin -c /etc/odoo_server.conf -d your_database_name -u all

Note!

  • You might have some flags in your conf-file that are uncompatible with the "-d your_database_name"-flag.

  • The names and location of the odoo-conf file may vary depending on installation.

  • Wait until the modules are installed, before trying to access your odoo-installation.

  • You might have to terminate the process and start odoo in the "normal way" (What ever that may be for you)


Missing dependencies:

  • account

  • analytic

  • auth_signup

  • base_action_rule

  • bus

  • calendar

  • crm

  • fetchmail

  • gamification

  • hr

  • hr_timesheet

  • mail

  • mrp

  • note

  • payment

  • portal

  • portal_sale

  • procurement

  • product

  • project

  • rating

  • sale

  • sale_crm

  • sale_stock

  • sales_team

  • stock

  • stock_account

  • survey

  • website_form

  • website_mail

  • website_payment

  • website_portal_sale

  • website_project

  • website_sale



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Mahmoud
Best Answer

seem that no one can help in this problem 
and by the way this problem become worst in odoo 11 
we need an odoo expert or some one from official odoo to answer us  how to self this problem 

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Houda BENTALEB
Best Answer

UP

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Kangasniemi Marja-Riitta
Autor Best Answer

I had two backups, one for 25th and one for the 27th day. The first one was corrupt, at least it did not solve the issue, and the latter worked - it was the situation with the problem. I have no clue why the first one did not work.

I could not find the modules you listed,  they were not in the ir_modules_modules from the 27th day that gave at least a working website but those were found from the backup database of 25th. I copied the ir_modules_modules data to 27th and run the update from the command line. By following the log (watch 'cat /var/log/odoo.log') it was possible to see how it updated everything.

Now it works.

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Fatih Piristine

you have changed the state of the module, but you didn't delete related models from ir_model. where all models being loaded