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H! everyone I am trying to create a new branch company in my odoo account, i have already create a company with two branches and now I want to create more one but its trigger this error:

RPC_ERROR

Odoo Server Error

Traceback (most recent call last):

  File "/home/odoo/src/odoo/17.0/odoo/tools/cache.py", line 99, in lookup

    r = d[key]

  File "", line 2, in __getitem__

  File "/home/odoo/src/odoo/17.0/odoo/tools/func.py", line 87, in locked

    return func(inst, *args, **kwargs)

  File "/home/odoo/src/odoo/17.0/odoo/tools/lru.py", line 34, in __getitem__

    a = self.d[obj]

KeyError: ('ir.model.data', , 'account.1_l10n_mz_account_413')


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "/home/odoo/src/odoo/17.0/odoo/http.py", line 1748, in _serve_db

    return service_model.retrying(self._serve_ir_http, self.env)

  File "/home/odoo/src/odoo/17.0/odoo/service/model.py", line 135, in retrying

    env.cr.flush()  # submit the changes to the database

  File "/home/odoo/src/odoo/17.0/odoo/sql_db.py", line 138, in flush

    self.precommit.run()

  File "/home/odoo/src/odoo/17.0/odoo/tools/misc.py", line 1220, in run

    func()

  File "/home/odoo/src/odoo/17.0/addons/account/models/company.py", line 273, in try_loading

    self.env['account.chart.template']._load(

  File "/home/odoo/src/odoo/17.0/addons/point_of_sale/models/chart_template.py", line 22, in _load

    result = super()._load(template_code, company, install_demo)

  File "/home/odoo/src/odoo/17.0/addons/account/models/chart_template.py", line 207, in _load

    self._load_data(data)

  File "/home/odoo/src/odoo/17.0/addons/account/models/chart_template.py", line 590, in _load_data

    'values': deref_values(record_vals, self.env[model]),

  File "/home/odoo/src/odoo/17.0/addons/account/models/chart_template.py", line 497, in deref_values

    raise e

  File "/home/odoo/src/odoo/17.0/addons/account/models/chart_template.py", line 494, in deref_values

    values[fname] = self.ref(value).id if value not in ('', 'False', 'None') else False

  File "/home/odoo/src/odoo/17.0/addons/account/models/chart_template.py", line 1038, in ref

    or self.env.ref(f"account.{self.env.company.parent_ids[0].id}_{xmlid}", raise_if_not_found)

  File "/home/odoo/src/odoo/17.0/odoo/api.py", line 580, in ref

    res_model, res_id = self['ir.model.data']._xmlid_to_res_model_res_id(

  File "/home/odoo/src/odoo/17.0/odoo/addons/base/models/ir_model.py", line 2187, in _xmlid_to_res_model_res_id

    return self._xmlid_lookup(xmlid)

  File "", line 2, in _xmlid_lookup

  File "/home/odoo/src/odoo/17.0/odoo/tools/cache.py", line 104, in lookup

    value = d[key] = self.method(*args, **kwargs)

  File "/home/odoo/src/odoo/17.0/odoo/addons/base/models/ir_model.py", line 2180, in _xmlid_lookup

    raise ValueError('External ID not found in the system: %s' % xmlid)

ValueError: External ID not found in the system: account.1_l10n_mz_account_413


The above server error caused the following client error:

RPC_ERROR://monazaholding.odoo.com/web/assets/5ed6234/web.assets_web.min.js:2873:163)

    at XMLHttpRequest.

How  (https://monazaholding.odoo.com/web/assets/5ed6234/web.assets_web.min.js:2877:13)

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Best Answer

Hi,

I will translate the error message for you, from some where the code/system is trying to access a record with external id:  account.1_l10n_mz_account_413 , but such a record with this id is not existing inside the db. And on checking the code also, i cannot see such a id written.

So try recollecting something which have done before which can be caused for this issue or you can raise support ticket to odoo, so that they will check and will tell you:  https://www.odoo.com/help

Thanks

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Autor

Thanks for your observation, I will follow the link and try to gain support of the odoo team.

Best Answer

Hello Antonio,

please did you get an answer for your issue ?
I'm facing the same kind of problem.

Thx

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