ITS (Integrated Technical Solution Co)

Industry: IT Services & Infrastructure
Organization Size: Medium (100–250 employees)

Client Overview:
 ITS Ltd. is a Saudi Arabia–based IT services provider delivering enterprise infrastructure, managed services, and system integration solutions across public and private sector clients.

Pain Points

• Disconnected service contracts and billing

• Manual support ticket handling

• Limited SLA tracking

HCS Solution

• Implemented Odoo CRM, Helpdesk, and Accounting

• Automated service contracts and invoicing

• Introduced SLA-based support workflows