Curafyt
Curafyt is a company that develops natural supplements and care products for horses and dogs. Their products are formulated by a team of veterinarians using plant-based, natural ingredients to address specific health concerns like joint support, gut health, and skin problems.
The challenge
Curafyt faced inefficiencies from manual overdue invoice follow-ups and lacked automated warnings to prevent deliveries to non-paying customers. Managing commissions for referring veterinarians was also complex, requiring better linking of Purchase Orders (PO) to Sales Orders (SO) for clear oversight. Furthermore, ensuring correct language on invoices and displaying product expiration dates on their e-commerce platforms were persistent challenges.
dear digital’s solutions
dear digital automated overdue invoice follow-ups and implemented pop-up warnings on sales and delivery orders, preventing shipments to customers with outstanding payments. They streamlined vet commission processing by automating PO generation and enhancing the visibility of SO linkages. Additionally, dear digital corrected invoice language logic and integrated expiration date display on Curafyt's website for customer transparency.
The results
The solutions implemented by dear digital have significantly improved Curafyt's operational efficiency and financial control. Automated overdue invoice follow-ups and delivery blocks for non-paying customers have reduced bad debt and manual effort. The streamlined commission process, with automated PO generation and improved SO-PO linkage, provides clear traceability and accurate payouts. Furthermore, correct invoice language and transparent expiration date display on their website enhance customer experience and trust.
