Why I can't see my header when I tried to print in Odoo Community (Saas)

Question

I tried using the free enterprise version and when I print, It shows the header but when I tried to print my report using Odoo Community(Saas), I can't see the header.
this is the preview mode.

it shows the header and my address. but when I downloaded or print it.

This is what I get.

Cybrosys Techno Solutions Pvt.Ltd · Accepted Answer

Hi,This is the issue may be causing due to the
wkhtmltopdf package issue. Please uninstall you current wkhtmltopdf
package and install it again. You can use the below code
sudo wget  https://github.com/wkhtmltopdf/wkhtmltopdf/releases/download/0.12.5/wkhtmltox_0.12.5-1.bionic_amd64.deb [1]
sudo dpkg -i wkhtmltox_0.12.5-1.bionic_amd64.deb
sudo apt install -f
And also check the report URL sPlease verify that all the URLs in the system parameter is same as your URL Settings -> Technical -> paramete

Niyas Raphy (Walnut Software Solutions) · Answer

Hi,
I believe the issue is with wkhtmltopdf , just uninstalled the installed version of wkhtmltopdf and install the *0.12.5* patched qt version and see if it brings any difference.
Thanks

Gaurav Jadhav · Answer

I am also facing the same issue.

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