Odoo automaticly replaces customer on sale order without reason

Question

I have Odoo 13 instance with eCommerce module.
I was recently told that the system isn't working properly and when salesperson creates an order via the website and then tries to edit the customer (replaces himself with actual customer) then Odoo automatically will revert the change even if it saved correctly.
In the end in the chatter there are usually two messages immediately one after another:

Sometimes it could also happen when second salesperson changes customer and then original salesper

Ermin Trevisan · Accepted Answer

IMHO this is not a bug. The proper workflow for sales people is to create sales orders in the backoffice (sales app) and not in the webshop. If you really want to use the webshop for creating sales orders, you should make sure that your sales persons are not logged in (using a private browser window) or are logged in as the corresponding customer (portal user).

Yassine · Answer

Thank you.
You are correct; it has worked for me. I removed my name as a salesperson for an ecommerce order, and it has worked.
Thanks

Mike Cordero · Answer

Hi Marcus, did you ever find an answer for this issue. I've got the same situation (also Odoo 13) with random web sales order clients changing on posted orders. (sorry for posting this comment as an answer, couldn't figure out how to gain karma points)

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