And I have the following message for some clients "when trying to create/update a record of model res.partner found record of different model product.template".

My customer external id conflicts with my product external id.

For me the external ids are specific to each table, so why this conflict?

Thank you in advance for your response.

Excellent day.

Thuy Ngoc

Hi SCOCARD Bruno,

Odoo only uses one table to manage external ids, so if you want to create new records, please do not fill in the value in the external id column so that Odoo can generate the external id itself. Filling in the external id is only really useful in the case of updating data for existing records.

Bruno S

编写者

Hi Thuy Ngoc,

Thank you very much for this response.

But in this case, how can I import orders for example and relate them to the products and customers already imported?

So I created an external id like this based on the original software ids:

- for a customer with the original id 370, in external id, I put contact_370 which ultimately gives __import__.contact_370

- for a product with the original id 370, in external id, I put product_370 which ultimately gives __import__.product_370

-For an order with the original id 370, in external id, I put order_370 which ultimately gives __import__.order_370

So I have no conflict and I thought I would keep the relationships between each element.

Regards

Thuy Ngoc

Hi SCOCARD Bruno,

This case is a bit strange. Can you take a photo or video describing the steps you took to import?

Bruno S

编写者

I am referring to the Odoo documentation.

https://www.odoo.com/documentation/16.0/applications/general/export_import_data.html

What’s the difference between Database ID and External ID?

Thuy Ngoc

Regarding this difference, Odoo explains right in the article at the link above in paragraph:
"For the country Belgium, you can use one of these 3 ways to import:

Country: Belgium

Country/Database ID: 21

Country/External ID: base.be"

To reproduce your case more specifically, can you create a few google sheets to fill in some lines of data that you use to import?

Bruno S

编写者

Hi Thuy Ngoc,
After a few days of reflection, we decided not to go any further with the import. This is to be able to make maximum use of Odoo’s possibilities.
So with the product and customer databases imported, all the subscription documents etc. we will recreate them.
So thank you for your help.
Regards

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