EDIT 1 - If I could request just one thing from the emails - That would be a FORWARD button. If I was clever enough I'd write it myself - sadly I am not!- pretty pretty please ! - Show your desire for a forward button by voting above
Although I really think OpenERP is a brilliant system, it is seriously let down by the email system. - Or am I doing something wrong?
Examples..
- You cannot forward or link emails to "Sales Order", "Purchase orders", "Projects", or any other activity! (ie when ERP cannot work out what the email is related to!)
- You cannot save a draft email!
- Without selecting "Keep Original" in "Incoming Mail Servers" you haven't a clue whats each email is about - then you get lost in the all the data trail!
Surely I'm not alone here?
What do you do?
Am I missing something major?
Is linking it to Thunderbird the answer?
EDITS
- You cannot forward emails to another person or Group! - REMOVED FROM QUESTION - YOU CAN AS POINTED OUT BELOW
Not only would I like to see the forward button, but I would like a normal email systems without all the "following, followers, follow the leader" stuff that just gets in the way. I have asked about this in another ? but have not received any reply what so ever. Really, really really need normal email as it is vital to our biz. Right now, we cannot use it the way it is.
The vote link is down.
That method doesn't forward anything.
I agree with the subject of this thread, for our company the main limitations are: 1) External people receiving emails from Odoo (e.g. our Customers) can't know who else is receiving the same email. Inside Odoo whe know they are the followers, but from the "follower's" point of view is a real mistery. 2) Emails sent by Odoo do not copy the "history" of the email thread, so again our Customers whould have to guess what are we replying to. 3) If a Customer adds someone in CC replying an email sent from Odoo, that information is not shown in Odoo. Moreover, that person will not be in CC in our reply. So I don't know how people can handle emails working with large organizations, many Customers, and complex communications. In my opinion, from the Customer point of view (external to Odoo) the communication flow is a real headache. A simpler and cleaner approach is the one used by SugarCRM, where you have a normal email flow and functionality, and you just "relate" those emails to objects (opportunities, tasks, etc.). Apart from that, Odoo rocks! :)