Can't Close POS Session Some Cash Registers are already posted. Please reset them to new

Question

Hello,
Just migrated to Odoo 15 and can't close the POS session
Some Cash Registers are already posted. Please reset them to new in order to close the session.
Cash Registers: ['POS/00718']
Anyone experienced the same or can asssit in finding a solution?

Ibrahim Boudmir · Accepted Answer

Hi geoffrey,
I can show you how to solve this but i can't honestly tell you the impact in other related models. So, i suggest you do this in a test DB !!
1- Go to POS/00718, Then Add field "statement_ids" to your form view ( it does not exists by default, you can add it via debug mode).
2- This field refers to "Cash Statements" and you will find some records in it.
3- For records that have status != "New", click to open Popup and then click on Action button Reset To until the status Becomes "New

a7med.nor@gmail.com · Answer

it's duplicate the closing journal

mohamed sobh · Answer

check another journal posted at the same day and rest to draft
this document used in the journal that used in POS
it will work

Andreas Hochuli · Answer

Same here, but once I set the statements to new, it still calculates the cash amount double and complains that a) the total vlosning amount of the POS session does not match as well as b) the calculated amount of the bank statements. Do you have a clue how to resolve this and where this issue is coming from?

geoffrey.fadoul@gmail.com · Answer

Thanks Got it sorted

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