Can we increase access right to our portal user without making him internal user ?

Question

If we want to give CRM access to our portal user can we do that without making them internal user?

SamuelBerry · Answer

You can extend a portal user’s access, but Odoo won’t allow full CRM or backend permissions without converting the user into an internal user. Portal users are restricted by design for licensing and security. If you only need them to see limited CRM data, create custom portal groups and record rules, or build a custom controller to expose specific information without granting backend access.

Theodore Lightsay · Answer

Yes, you can give a portal user access rights without losing the user to an internal role, but the options decided on the system you use.
In most Platforms:
You can design  * specific emissions *  that application is only to portal users.
You can give access to  * selected pages, modules, or data *  without diving full internal access.
You can see the user as  * extranal *  so they do not count as an internal license.

John Mosley · Answer

Yes, you can increase a Portal user's access by customizing their Portal access rights or using record rules, without Converting them to an internal user. You can adjust which models they can read or write through Settings → Users & Companies → Users → Portal Users, and create specific Access Rights or Record Rules to grant additional permissions while keeping them as Portal users. If needed, there are also community modules available that extend Portal user capabilities without making them inte

fellowtorment · Answer

Hi! No, you can’t give full CRM access to a portal user — only internal users can access CRM features. Portal users have limited rights (mainly to view their own records like quotes or tickets). You’d need to make them an internal user to give proper CRM access.

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