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1675 Rodiniai

Hello,


We can't set up WhatsApp because we get the following error message:


Validation error

The process cannot be completed:

- Create/Update: a mandatory field is not set.

- Delete: Another model requires the data set to be deleted. If possible, archive it instead.


Model: WhatsApp Business Account (whatsapp.account)

Field: App Secret (app_secret)


The App Secret field does not exist during setup.

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Atmesti
Best Answer

Hello, the issue is that the user does not have the WhatsApp administrator permission in Odoo. To enable this, go to Settings > Users and select your user. In the 'Other' section, WhatsApp will appear, and you can assign the Administrator role. I hope this helps.

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Atmesti
Autorius Best Answer

I can't see the field in developer mode either. The Access Token field does not exist for me either.

Portretas
Atmesti
Best Answer

Hi,
The message is coming as value for a required field is not provided, the App Secret (app_secret) is expecting a value, if the field is not visible for you, turn on the developer mode and see if you can spot it




Thanks

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Atmesti
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