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Carlos Villar

Hello, 

I'm new to odoo, Is there any chance to change in Odoo saas 18.1 the title of webform creating ticket for an Team in the ticket system?

Where it says "Send a ticket - Team Name"


Thanks so much for any help

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Cybrosys Techno Solutions Pvt.Ltd
Best Answer

Hi,

In Odoo SaaS 18.1, direct customization is limited because you don't have access to the backend code. However, you can change the title of the Helpdesk webform (e.g., “Send a ticket - Team Name”) through the website editor or by using Studio (if you have it enabled).


If you have Odoo Studio enabled:

  1. Go to the Helpdesk > Website > Webform or Ticket Submission Form.
  2. Click on Studio (top right).
  3. Locate the title field or static HTML content.
  4. Change the label or text.
  5. Save and close Studio.

Hope it helps

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