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point of salecstom
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Vivanda bv

Hi, 


Not all the customers show up in the search module in point of sale. 

open ticket -> select customer: search name in search button -> often no result 


How can we make sure all customers do show up in the search option? 


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Nguyen Doan Duc Nha
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In Odoo POS, not all customers appear by default to maintain system speed. Here is the concise breakdown of why and how to fix it:

1. "Limited Customer Loading" (Most Common)

Odoo limits the number of customers downloaded to the browser to prevent the POS from lagging.

  • Fix: Go to Point of Sale > Configuration > Settings.

  • Find Limited Customer Loading and either uncheck it or increase the limit.

2. Search on Server

If a customer isn't loaded locally, the POS won't find them instantly.

  • Fix: After typing the name, look for an option like "Search more..." or "Search on Server" in the dropdown. This queries the full database.

3. Multi-Company Restrictions

If a customer is assigned to "Company A," they won't show up in a POS belonging to "Company B."

  • Fix: Open the Customer profile in the backend and ensure the Company field is either empty (Global) or matches the POS company.

4. Sync & Cache

New customers created in the backend might not appear until the POS refreshes.

  • Fix: Simply Refresh (F5) the POS page to force a data sync.

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